Corporate Etiquette and International Protocol Consultant Training
Protocol Officer Training Level I
Train To Be A Business Image Coach
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Team of Experts
Mark is an acclaimed consultant – having worked with dozens of Fortune 500 companies in six of the seven continents of the world. As an author in high demand as a speaker, Mark has an innovative, results-focused passion for helping people make a difference. Mark first joined the Walt Disney World Resort® in 1978, working in a wide variety of leadership roles. After more than ten years, Mark left to establish The Consultant Network®, eventually leading over five dozen professional consultants. In 1992, during his doctoral studies, Mark was recruited to lead the consulting team at the Federal Aviation Administration’s national training headquarters. Mark played a key role in the Department of Transportation’s organizational redesign – spearheading initiatives such as executive development, assessment and design, change dynamics, self-managed/directed work teams, and train-the-trainer programs. Mark returned to the Walt Disney World Resort® in
1996 to help lead the transformation of the Disney Institute Business
Programs. While in this role, Mark was in charge of Leadership,
Creativity & Innovation, and Quality Service initiatives. He also served
externally as the senior project manager for numerous highly successful
large-scale organizational initiatives for leading domestic and
international corporations – many of which are showcased in the
Disney-published book Be Our Guest: Perfecting the Art of Customer
Service. In recognition of his contribution to the Disney organization,
Mark was nominated for the prestigious “Partner’s in Excellence” award –
Disney’s highest regarded corporate award. 
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