The Protocol School of Washington | The Leader in Etiquette and Protocol Services

Did You Know?

Personal joins practical on list of job qualifications.
A lot of employers think that the soft skills are more important than the hard skills. If someone has the right attitude, comes to work on time, is a good team player - that's more important than knowing how to use the right software.

- Wilhelmina Leigh,
Joint Center for Political and Economic Studies, Washington, D.C.

Some Employers value the right attitude, good communication and team players as much as they value technical skills.
     Soft skills are so important in the workplace, a survey by two University of Massachusetts economists found that 86 percent of employers considered them to be among their most important hiring criteria.
     For Steve Armstrong, vice president of Kelly Services, one of the country's largest temporary employment agencies, that's because a prospective employee's soft skills often better determine whether or not he will fit into the job environment than do his hard, or technical, skills.
     "It's had such a huge impact that it's reworked how we go about looking for employees," Armstrong said. "You really have to play to people's soft skills in where you place them," he said. "When someone leaves an organization, how often do you hear people say, "they just didn't fit in' or 'they just didn't work out.' That's generally speaking to some deficit on the soft skills side."

- From an article that appeared in the Chicago Tribune
by Rachel Osteran

Front-line professionals reflect directly on the bottom line of a business. Companies are recognizing that etiquette and protocol intelligence is a form of business intelligence. This has created an unprecedented demand for expert guidance on matters of business etiquette, international protocol, and dining skills. In fact, soft skills are so important in the workplace, a survey by two University of Massachusetts economists found that 86 percent of employers consider them to be among their most important hiring criteria.

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A commitment to quality.

The Protocol School of Washington^®
Post Office Box 676
Columbia, South Carolina 29202
Headquarters 803-407-4177 • Washington DC 202-575-5600
Toll Free 877-766-3757 • Facsimile 866-848-4620
E-mail: info@psow.com Web: www.psow.com

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