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Lt Col Matt McCleskey

Chief, Air University Protocol, United States Air Force, Maxwell Air Force Base, Alabama

The Protocol School of Washington super-sized my credentials, and validated what we are already doing here at Air University; the training gave me operations ideas to apply to our existing programs.

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Etiquette and Protocol Intelligence Quiz

By: Pamela Eyring, Director, The Protocol School of Washington^®

In the past few years, increasing attention has been given to "business niceties," those little things denoting class and style. In fact, etiquette has become as integral to a professional image as technical knowledge. Not only does it make for a nicer work environment, but it also pays off in promotions and raises. Civility is a power tool that gives a cutting edge to companies who look increasingly to those men and women who possess soft skills. In other words, knowing proper etiquette in today’s business arena means getting more business for the company and increasing your chances of moving ahead. Answer the following 10 questions to see if you already have a competitive advantage, or if you need to upgrade your skills. Instructions: Click the button next to the answer you think is most correct. If you check the wrong button, simply click the correct one to change it. When finished, click the "Score" at the end of the test. Your score will appear.

1) Your boss, Mr. A., Vice President of Commercial Loans at your bank, enters the room where you are meeting with an important client, Ms. B. You rise and say, "Mr. A, I want to introduce Ms. B., our client from the Wick Corporation." Is your introduction correct?

a) Yes b) No

2) You are a junior executive at a social function and meet the CEO of an important corporation. After a brief chat, you give him your business card. Is this correct.?

a) Yes b) No

3) You answer the business phone for a peer and then ask, "Who's calling, please?" Are you correct?

a) Yes b) No

4) You are entering a limousine with an important client. You will position yourself so the client is seated in the back seat, passenger side. Are you correct?

a) Yes b) No

5) You are a guest at a party, and you notice a man who is not "mingling." You approach him, introduce yourself and introduce him to others. Are you correct?

a) Yes b) No

6) Your host has just proposed a toast in your honor. You say, "Thank you," and take a sip of wine. Are you correct?

a) Yes b) No

7) You are greeting or saying good-bye to an acquaintance from another company. When is it appropriate to shake her hand?

a) Only at her office. b) Only at your office. c) When you stop and chat on the street. d) All of the above.

8) You are talking to a group of four persons. Do you make eye contact with:

a) just the person to whom you are speaking at the moment. b) each of the four persons, moving your eye contact from one to the other. c) no one particular person. Don't look directly into anyone's eye.

9) You greet a visitor in your office. Do you:

a) say nothing and let him sit where he wishes? b) tell him where to sit. c) say, "Just sit any place?"

10) You are invited to a reception honoring a foreign ambassador to the United States. When you are introduced, address him as:

a) Mr. Ambassador b) Your Excellency c) Sir d) a & b